Returns and Refunds
Products must be returned to us with traceable mail.
A Return Merchandise Authorization (RMA) number must be granted to the customer and written on the return package BEFORE it is shipped back to Hamee. You can return any unopened or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns cannot be made after 30 days of the order shipment date. We do not offer repairing services and cannot repair the product if it breaks. If the product comes with insurance, please contact us via email. Please contact us BEFORE sending the product back to us. *We can only refund you for the product itself. You will be responsible for the shipping fee UNLESS the product was damaged or defective.
We CANNOT give you a refund if:
-you contact us after 30 days of the order's delivery
-opened the package and used the product
-damaged the product or package yourself
-ordered a product that required customization/personalization
Requirements for Refunds:
-Product must be in original packaging without missing pieces. If a product is not returned with its original packaging and/or is missing pieces, there will be a minimum 10% restocking fee.
-Returns must be posted within 30 days of shipment date. Any returns after that period of time will receive a maximum refund of 50% of product price.
-Unless a product was delivered damaged or defective, the customer will bear the cost of return shipping.
-Any refunds issued will be based solely on the product price. Shipping and handling fees will not be refunded unless deemed appropriate.
How to make returns
PLEASE CONTACT US BEFORE SENDING THE PRODUCT BACK!
Fill out your Return Form and place it in your secure shipping container
Ensure there are no other shipping or tracking labels attached to your package
Use a trackable and insured shipping method; Please note: Hamee is not responsible for any returns that are lost or stolen while in transit
Include your order number on the return label
Mail your return to:
RE: RETURNED ITEMS
Hamee CS Team
635 Hawaii Ave., Torrance CA 90503
Torrance, CA, 90501
We will email you once your return is processed
How long will it take to process my return?
We will email you once your return is processed. Please allow 2-3 weeks from the time you mail your return for it to be processed.
What if my product is damaged or defective?
If you receive a damaged or defective item, please email us at us.support@hamee.com and
we will help replace or return the item, and we will bear all costs.
