RISK OF LOSS
All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.
RETURN POLICY
We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:
Defective, damaged, or incorrect items:
- Contact us at us.support@hamee.com to speak to a Customer Service Representative and receive your return authorization (if eligible).
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
- To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
- We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
- Damaged or defective items returned without their original packaging will not receive a refund.
Other returns:
- Contact us at us.support@hamee.com to speak to a Customer Service Representative and receive your return authorization (if eligible).
- For all returns other than damaged, defective, or incorrectly-shipped items (see above).
- To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
Return Procedures:
- To return an item, contact us at us.support@hamee.com to speak to a Customer Service Representative and receive your return authorization (if eligible).
- Customer Service will provide you with a return label, which you will be required to print and affix to the package (if eligible).
- Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
- Affix the shipping label on the package to be returned.
- After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.
Refund Procedures
If you are entitled to a refund in connection with a return, the following conditions will apply:
- Your refund will be in the form of payment used for the purchase.
- The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received), including sales tax charged with respect to the item, as applicable.
- Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
- If you purchased using PayPal - PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
- Contact us at us.support@hamee.com to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund.
Returns and Refunds
Products must be returned to us with traceable mail.
A Return Merchandise Authorization (RMA) number must be granted to the customer and written on the return package BEFORE it is shipped back to Hamee. You can return any unopened or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns cannot be made after 30 days of the order shipment date. We do not offer repair services and cannot repair the product if it breaks. If the product comes with insurance, please contact us via email. Please contact us BEFORE sending the product back to us. *We can only refund you for the product itself. You will be responsible for the shipping fee UNLESS the product was damaged or defective.
We CAN NOT give you a refund if:
-you contact us after 30 days of the order's delivery
-opened the package and used the product
-damaged the product or package yourself
-ordered a product that required customization/personalization
Requirements for Refunds:
-Product must be in original packaging without missing pieces. If a product is not returned with its original packaging and/or is missing pieces, there will be a minimum 10% restocking fee.
-Returns must be posted within 30 days of the shipment date. Any returns after that period of time will receive a maximum refund of 50% of the product price.
-Unless a product was delivered damaged or defective, the customer will bear the cost of return shipping.
-Any refunds issued will be based solely on the product price. Shipping and handling fees will not be refunded unless deemed appropriate.
How to make returns
PLEASE CONTACT US BEFORE SENDING THE PRODUCT BACK!
Fill out your Return Form and place it in your secure shipping container
Ensure there are no other shipping or tracking labels attached to your package
Use a trackable and insured shipping method; Please note: Hamee is not responsible for any returns that are lost or stolen while in transit
Include your order number on the return label
Mail your return to:
RE: RETURNED ITEMS
Hamee CS Team
635 Hawaii Ave., Torrance CA 90503
Torrance, CA, 90501
We will email you once your return is processed
How long will it take to process my return?
We will email you once your return is processed. Please allow 2-3 weeks from the time you mail your return for it to be processed.
What if my product is damaged or defective?
If you receive a damaged or defective item, please email us at us.support@hamee.com and
we will help replace or return the item, and we will bear all costs.
