30-Day Money Back Guarantee
- All Products purchased directly from Hamee are covered by our 30-day Money Back Guarantee. See our Returns Policy for more information.
WHO IS COVERED? This limited warranty is non-transferrable and covers only the original end-user purchaser. An original or copy of a sales receipt from the original Hamee authorized retailer is required for all warranty claims. This limited warranty does not cover products purchased from unauthorized retailers (including, without limitation, online 3rd party sellers who sell on auction sites). Online sales auction confirmations are NOT accepted for warranty verification.
- Normal wear and tear resulting from use of the Product
- Misuse, lack of care, mishandling, accident, abuse, or other abnormal use
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Any Product that has been modified or altered
- Any product that is not manufactured by Hamee (including, without limitation, any non-Hamee product that is used in connection with the Product)
- Any Product that is not purchased from an authorized retailer.
IMPORTANT NOTE: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned herein may or may not apply. Only products sold specifically by Official Hamee online stores are covered by this warranty. Hamee products sold by any other seller(s) on these platforms will not qualify.
WARNING ABOUT UNAUTHORIZED SELLERS
Many resellers who sell through Amazon.com or other online sites are not authorized retailers or resellers of Hamee Products. When purchasing Hamee Products it is important to note where the product is being “shipped from and sold by” which is stated in the header of each product listing. Warranties are only available for Hamee Products sold by authorized sellers. Please contact Hamee directly before you make your purchase if you are uncertain if you are purchasing from an authorized retailer.
WARRANTIES ARE NON-TRANSFERRABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY AND CRAIGSLIST, ARE NOT COVERED BY HAMEE’S WARRANTY.
How to make a warranty claim
- Your photo of the damaged item (showing your name and date as described above)
- A copy of your purchase receipt or order number
- A brief description of the issue
- Your ship-to address and phone number
PLEASE NOTE: All products returned to Hamee will be subject to review for authenticity. Claims for Products determined to be counterfeit will be denied or cancelled if approved prior to return shipment when upon inspection the item is determined to be counterfeit. Any counterfeit items shipped to Hamee will be confiscated and turned over to our legal department for further action. Counterfeit items will not be returned or replaced and consumers will be advised to seek restitution from their original place of purchase.
Sole and Exclusive Remedy
Your sole and exclusive remedy for a breach of this Limited Warranty, and Hamee’s sole and entire liability is, at our option, to repair, replace, or provide a refund for the defective Product. If the Product was purchased directly from our online store, you may request a refund for the purchase price of the defective Product if your claim is submitted within 30 days of receipt of the item (beginning on the date the Product is marked delivered by the carrier). Repair or replacement shall be made at Hamee’s expense. Hamee reserves the right to send you a replacement Product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability).
Limitation of Liability
In no event shall Hamee or its authorized suppliers be liable to you or any third party for any indirect, incidental, consequential, special, or exemplary damages arising out of the use of the Product, including, without limitation, property damage, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the Product, even if Hamee has been advised of the possibility of such damages.
Hamee accepts no liability for any damage or destruction to consumer electronics devices or other personal property used with our products, including, without limitation, laptops, cell phones, smartphones, tablets, MP3 players or handheld devices, or any loss of data contained in the aforementioned devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of Hamee and any of its authorized suppliers shall be limited to the amount actually paid by you for the Product. Some States and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.