How to Request a Return or Refund

Thank you for shopping with us! We understand that sometimes you may need to return or exchange an item. To make the process easier for you, please follow the step-by-step guide below:

 

1. Click the profile icon in the store's navigation, or go to the refund policy or returns page, and then request a return. This will initiate the return process.
2. Login to your account to start the self-serve return process. You can use the following link to login: Login here
3. In the Email field, enter the email address associated with your account, and then click "Continue".
4. Open your email account and look for an email sent from our store. In the email, you will find a six-digit verification code. Copy this code.
5. Go back to the online store and enter the six-digit verification code you copied earlier.
6. Click on the order that you want to submit the return for. If your order contains multiple items, select the specific items you want to return.
7. Choose a return reason from the available options and add a note for the store if necessary. This will help us better understand your request.
8. Click "Request return" to submit your return request.
9. If your return request is approved and requires shipping, you will receive an email with detailed shipping instructions and a return shipping label. Follow the instructions provided to ship the product back to us.
10. Once we receive the returned product, we will process your refund accordingly.

Please note that the refund process may vary depending on the specific terms and conditions outlined in our refund policy. If you have any further questions or concerns, feel free to contact our customer support team for assistance. We're here to help!