Shipping + Returns

Domestic US Shipping

Standard USPS or DHL

Arrives in 5-9 business days
Flat rate of $7.70

Free shipping for orders over $50!

Your order will be shipped via a Standard Service. Taxes and Gift Cards do not count toward the Free Shipping total. Shipped from California. Only applicable for U.S. orders shipped to a U.S. address.

When can I expect to receive my order?

Please note that our delivery options refer only to the delivery time frame and not to the time required to prepare your order. While most orders are ready for shipping within 3 days of ordering, some orders may take additional time. Please refer to the pre-order and shipping notifications on each product page. If the product is in pre-order status, we will not be able to ship the order until it is available. Should you wish to purchase other products that are not in pre-order status, we recommend placing a separate order for them so we can ship and you can receive them as soon as possible.

Returns and Refunds

Requirements for Refunds:
-We accept returns within 30 days of shipment date for any reason (unless otherwise noted on the product page.)
-Product must be in original packaging without missing pieces. If a product is not returned with its original packaging and/or is missing pieces, there will be a minimum 10% restocking fee.
-Returns must be posted within 30 days of shipment date. Any returns after that period of time will receive a maximum refund of 50% of product price.
-Unless a product was delivered damaged or defective, the customer will bear the cost of return shipping.
-Any refunds issued will be based solely on the product price. Shipping and handling fees will not be refunded unless deemed appropriate.
    Products must be returned to us with traceable mail.

    A Return Merchandise Authorization (RMA) number must be granted to the customer and written on the return package BEFORE it is shipped back to Hamee. You can return any unopened or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns cannot be made after 30 days of the order shipment date. We do not offer repairing services and cannot repair the product if it breaks. If the product comes with insurance, please contact us via email. Please contact us BEFORE sending the product back to us. *We can only refund you for the product itself. You will be responsible for the shipping fee UNLESS the product was damaged or defective.

    We CANNOT give you a refund if:

    -you contact us after 30 days of the order's delivery
    -opened the package and used the product
    -damaged the product or package yourself
    -ordered a product that required customization/personalization

      How to make returns

      PLEASE CONTACT US BEFORE SENDING THE PRODUCT BACK!

      1. Fill out your Return Form and place it in your secure shipping container
      2. Ensure there are no other shipping or tracking labels attached to your package
      3. Use a trackable and insured shipping method; Please note: Hamee is not responsible for any returns that are lost or stolen while in transit
      4. Include your order number on the return label
      5. Mail your return to:
                RE: RETURNED ITEMS     
                Hamee CS Team
                22808 Lockness Ave, Suite 100
                Torrance, CA 90501
           6. We will email you once your return is processed 

      How long will it take to process my return? 
      We will email you once your return is processed. Please allow 2-3 weeks from the time you mail your return for it to be processed.

      What if my product is damaged or defective?
      If you receive a damaged or defective item, please email us at us.support@hamee.com and 
      we will help replace or return the item, and we will bear all costs.

      Exchanges

      Hamee does not currently accept exchanges. We will be happy to issue a refund if there is a problem with your order.

      International Shipping

      All prices are listed in US dollars. To check the currency exchange rate, please click here.
      All orders ship from Japan using the EMS system.
      Shipping fee is subject to change without a prior notice due to the shipping rate changes
      by carriers or currency exchange rate.

      EMS Shipping Timetable and Fees

       
      All of the times listed above are for EMS shipping.
      Zone Fee Estimated time Countries Included
      Zone 0
      Japan
      $3.50 1 to 2
      business days
      Japan Only
      Zone 1
      Oceania, Middle East,
      North America (Not USA)
      $19.00 3 to 7
      business days
      Mexico, Australia, New Zealand, Fiji, French Polynesia,
      New Caledonia, israel, Turkey, Cyprus, Kuwait, Oman, Qatar,
      Saudi Arabia, United Arab Emirates
      Zone 2
      Asia
      $13.60 2 to 9
      business days
      Brunei Darussalam, Hong Kong, India, Korea, Macau, Malaysia,
      Nepal, Phillipines, Singapore, Taiwan, Thailand
      Zone 3
      Europe
      $20.90 3 to 7
      business days
      Austria, Belgium, Bulgaria, Croatia, Czech Republic,
      Denmark, Estonia, Finland, France, Germany, Greece, Hungary,
      Iceland, Ireland, Italy, Latvia, Lithuania, Lichtenstein, Luxembourg,
      Malta, Netherlands, Norway, Poland, Portugal, Romania,
      Russian Federation, Slovakia, Spain, Sweden, Switzerland, United Kingdom
      Zone 4
      South America, Africa
      $22.70 3 to 7
      business days
      Argentina, Aruba, Brazil, Chile, Colombia, Costa Rica, Ecuador,
      Paraguay, Peru, Puerto Rico, Venezuela, Egypt, Morocco, South Africa

      Zone 5
      Canada

      $19.00
      3 to 7
      business days
      Canada
      -For Customs purposes all international shipments are required to possess an invoice and declaration of value. We apologize for this if your order is to be a gift shipped to another party.
      -We are not able to mark orders as "gifts".
      -Customs fees are not included in your shipping fee.
      -Hamee does not provide gift wrapping services.
      -Hamee cannot set the delivery date for your package.
      -EMS insures packages being delivered. In the event that ordered product(s) are damaged in the shipping process, please contact either your post office or Hamee at us.support@hamee.com.
      -If you have difficulties figuring out the shipping prices in your currency, please visit here.
      -All tax and Duty amounts are assessed at time of an international country's local delivery. Your local post office or carrier can provide you with information on acceptable payment means for such Duties, taxes, and/or other fees.


      Thank you for your cooperation and understanding.
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