Free Standard U.S. Domestic Shipping on orders over $40!

Shipping & Returns

Domestic Shipping
All Domestic (United States) orders will be ship out by UPS or USPS.
Free Shipping* on orders over $20.

*Free shipping offers do not apply when items ship to Alaska, Hawaii, or Puerto Rico.

International Shipping
All international orders will be shipped out by UPS or USPS.
UPS Expedited Worldwide
USPS First Class Package International

* All tax and Duty amounts are assessed at the time of an international country's local delivery. Your local post office or carrier can provide you with information on acceptable payment means for such Duties, taxes, and/or other fees.

** Notice for International Shipping **
Hamee is not responsible for any items that are lost, damaged or stolen during the international shipping process. We apologize in advance for any inconvenience you may experience.

 

How to Request a Return or Refund

Thank you for shopping with us! We understand that sometimes you may need to return or exchange an item. To make the process easier for you, please follow the step-by-step guide below:

  1. Click the profile icon in the store's navigation, or go to the refund policy or returns page, and then request a return. This will initiate the return process.
  2. Login to your account to start the self-serve return process. You can use the following link to login: Login here
  3. In the Email field, enter the email address associated with your account, and then click "Continue".
  4. Open your email account and look for an email sent from our store. In the email, you will find a six-digit verification code. Copy this code.
  5. Go back to the online store and enter the six-digit verification code you copied earlier.
  6. Click on the order that you want to submit the return for. If your order contains multiple items, select the specific items you want to return.
  7. Choose a return reason from the available options and add a note for the store if necessary. This will help us better understand your request.
  8. Click "Request return" to submit your return request.
  9. If your return request is approved and requires shipping, you will receive an email with detailed shipping instructions and a return shipping label. Follow the instructions provided to ship the product back to us.
  10. Once we receive the returned product, we will process your refund accordingly.


Please note that the refund process may vary depending on the specific terms and conditions outlined in our refund policy. If you have any further questions or concerns, feel free to contact our customer support team for assistance. We're here to help!

 

RISK OF LOSS

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. 

RETURN POLICY

We want to ensure your complete satisfaction so we will happily accept returns in accordance with the following Return Policy:

 

Defective, damaged, or incorrect items:

  • Contact us at us.support@hamee.com to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
  • To obtain a refund, the item must be returned to us, unopened (unless the item was received by you in a defective or damaged condition) and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.
  • We cannot accept items back that have been opened or used unless the item was received by you in a damaged or defective condition.
  • Damaged or defective items returned without their original packaging will not receive a refund.

 

Other returns:

  • Contact us at us.support@hamee.com to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • For all returns other than damaged, defective, or incorrectly-shipped items (see above).
  • To obtain your refund, the item must be returned to us, unopened and in its original packaging, with all accessories, within 30 days of the date upon which we provided the item to the carrier for shipment to you. You must also follow the Return Procedures specified below.

 

Return Procedures:

  • To return an item, contact us at us.support@hamee.com to speak to a Customer Service Representative and receive your return authorization (if eligible).
  • Customer Service will provide you with a return label, which you will be required to print and affix to the package (if eligible).
  • Securely pack the item(s) you are returning and include a copy of your original packing slip in an appropriately sized box.
  • Affix the shipping label on the package to be returned.
  • After we receive, inspect and process your return, a refund will be issued in accordance with our Refund Procedures below.

 

Refund Procedures

If you are entitled to a refund in connection with a return, the following conditions will apply:

  • Your refund will be in the form of payment used for the purchase.
  • The amount refunded will be the purchase price paid by you for the returned item (which reflects the amount of any discounts, promotions, or coupons that you received), including sales tax charged with respect to the item, as applicable.
  • Credits will be issued after we receive, inspect and process your return. Please allow time for the returned item to be delivered to us, for us to inspect and process the return, and for the credit card issuer to credit your account. Your credit card company determines when the credit will be reflected in your statement. It may take one full billing cycle for the credit to appear on your account.
  • If you purchased using PayPal - PayPal credits the refund according to how the original payment was made. If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
  • Contact us at us.support@hamee.com to speak to a Customer Service Representative for any questions about your return, or to inquire about the status of your refund.

30-Day Money Back Guarantee

All Products purchased directly from Hamee are covered by our 30-day Money Back Guarantee. This 30-day period begins on the date the item is marked delivered by the shipping carrier.

    • We do not provide exchanges. You may instead return any unwanted item(s) for a refund and place a new order for the desired item(s).
    • All Returned items must be in original condition with all parts, accessories, packaging, tags, and documents (manuals, invoice, etc.) enclosed.
    • Restocking Fees may be assessed*
    • All shipping and duties/customs fees outside the original Product purchase price will be deducted from the refund amount where applicable. Unless otherwise stated, refunds will be issued for merchandise only.
    • If customer returns any used or opened product(s), the customer will be refunded only up to 50% of the product’s price.
    • For items sold as a bundle/set, all items from the bundle/set must be returned to receive a full refund of the initial purchase price. Any discounted items from a bundle/set that are not returned will convert to a full-price purchase, and the order will be refunded accordingly.
    • Some purchases may be refunded without a return. Return-less refunds will be granted at our sole discretion.
    • If a return is required:
      • US Orders: For orders shipped to addresses within the United States, a prepaid return label will be provided to you along with instructions for shipping your item to us. (Please be advised - under no circumstances will Hamee provide a refund for shipping costs incurred by customers who choose to purchase their own return shipping instead of using the provided prepaid label.
        • Refunds will be issued once we have received and inspected the returned item. We will notify you when your return has been processed.
        • For returns made within this 30-day period that are due to manufacturing defects or due to having received the wrong item, return shipping will be covered at our cost.
        • For returns for other reasons, the cost of return shipping may be deducted from refund total and a restocking fee may be assessed. See “Restocking Fee Schedule” below for more information.
        • Returns not shipped to us within 30 days of receiving prepaid label may be subject to a higher restocking fee, totaling up to 50% of total item cost.

          • Return packages will be considered “shipped” upon first scan by the carrier. (Typically, this will occur upon pickup of the package from your address, or when dropping off the package at the post office or with the designated carrier (UPS, FedEX, Canada Post, etc.) To avoid any issues, it is best to ship the item as soon as possible once your return is approved.
      • International Orders: For orders shipped to addresses outside the United States, customers who choose to return items for a refund will be responsible for purchasing their own return shipping, regardless of the reason for their return.
            • Prepaid return labels will not be issued for international returns. International customers who opt for a return may use the local carrier of their choice, but must use a trackable shipping method as they will be required to provide a tracking number for all returns. 
Your refund will be processed as soon as we receive the returned product in accordance with this policy. Thank You!
 
*Restocking Fees:
 A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return. (Item price does not include shipping costs.)

Refunds of Shipping Costs & Restocking Fee Schedule

In general, refunds that are not due to product defects or other problems with your order will be for the product price only, excluding any applicable shipping charges. This includes:
 
  • Returns due to unauthorized purchases
  • Returns of items no longer needed/wanted
  • Returns of items claimed defective/non-functional when, upon inspection, the items are found to be in working order and free from defects
  • Returns of items whose listings are claimed to have presented inaccurate/misleading information (“item not as described”) when claims of inaccuracy are found to be unsubstantiated/the item is found to have been as-described in the listing at the time of purchase
  • For Amazon Purchases: When customer selects return reason “Item arrived too late,” if USPS/DHL/Canada Post, etc. tracking shows delivery before Amazon’s required “Deliver-By” date
 
Returns may be subject to restocking fees. Refer to the Restocking Fee Schedule below for more information:

 

 

*The buyer returns the item for one of the following reasons:

    • Accidental order
    • Ordered wrong item
    • Better Price Available
    • No longer needed/wanted